Job Description
Join TechSolutions Inc.'s dynamic IT team as an IT Support Specialist in Denver! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting in downtown Denver with remote support opportunities. Enjoy competitive benefits, professional development, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and security protocols
- Deploy and maintain desktop/laptop systems across 200+ endpoints
- Collaborate with vendors for hardware procurement and service-level agreements
- Document IT processes and create user training materials
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years in enterprise IT support with Windows/macOS/Linux experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Office 365, and cloud infrastructure
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ServiceNow or ITSM platforms preferred