Job Description
About the Role:
Apex Tech Solutions is looking for a highly motivated IT Support Specialist to join our dynamic team in Washington, DC. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless access to technology resources that drive our business forward. You will work in a fast-paced environment where your technical expertise will directly impact productivity and user satisfaction.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and certification support.
• Collaborative and inclusive work culture in the heart of DC.
• Cutting-edge technology stack.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Manage and configure workstations, laptops, and mobile devices using tools like Microsoft Intune and SCCM.
- Install, configure, and maintain operating systems (Windows 10/11) and productivity software (Microsoft Office 365).
- Assist with the deployment of new hardware and software rollouts across the organization.
- Monitor system performance and security alerts to ensure business continuity.
- Document all IT incidents, resolutions, and processes within the ticketing system (ServiceNow/Jira).
- Collaborate with the cybersecurity team to enforce compliance and security policies.
Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Valid CompTIA A+ or Network+ certification is strongly preferred.
- Minimum of 2-3 years of experience in IT support, Help Desk, or Desktop Support roles.
- Strong knowledge of Windows Active Directory, Group Policy, and DNS.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, RMM).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a hybrid work environment.