Job Description
Join our award-winning IT team at NexusTech Innovations, a leader in cloud infrastructure solutions. We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our growing client base in the Pacific Northwest. This hybrid role combines on-site presence in our vibrant Seattle office with remote flexibility, offering competitive benefits and career advancement opportunities. You'll be instrumental in maintaining our clients' operational excellence while working with cutting-edge technologies in a collaborative, growth-oriented environment.
Responsibilities
- Deliver Tier 2/3 technical support for enterprise-level hardware, software, and cloud infrastructure
- Lead complex troubleshooting for network security incidents and system vulnerabilities
- Implement and optimize IT service management (ITSM) processes using Jira Service Desk
- Manage Active Directory environments including user provisioning and group policy administration
- Coordinate cross-functional projects for system migrations and technology refreshes
- Develop and maintain technical documentation and knowledge base articles
- Provide mentorship to junior IT staff through structured training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certification required
- Proven experience with endpoint management (Intune/SCCM) and MFA implementation
- Strong analytical skills for diagnosing intermittent network and performance issues
- Excellent written and verbal communication abilities for technical and non-technical audiences
- Experience with ITIL framework and incident management best practices