Job Description
Drive Excellence in IT Support in the Heart of San Diego
Are you a technical problem-solver looking for a role that matters? Apex Digital Systems is currently seeking a highly skilled IT Support Specialist to join our elite engineering team. We pride ourselves on delivering top-tier software solutions, and our internal infrastructure must match that standard.
In this pivotal role, you will act as the primary point of contact for our employees, ensuring seamless access to technology. We are looking for someone who combines deep technical knowledge with exceptional interpersonal skills to create a supportive and efficient workplace.
Responsibilities
- Tier 2 & 3 Technical Support: Provide advanced troubleshooting for hardware, software, and network connectivity issues via our ticketing system.
- Network & Security Management: Configure and maintain firewalls, VPNs, and secure network access to protect company assets.
- System Administration: Manage Active Directory, perform user provisioning, and maintain Windows and macOS environments.
- Asset Lifecycle Management: Track, deploy, and retire IT equipment, ensuring inventory accuracy and cost control.
- End-User Training: Conduct onboarding sessions and workshops to educate staff on best practices for cybersecurity and software usage.
- Documentation: Create detailed technical documentation and Standard Operating Procedures (SOPs) to streamline IT operations.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Certifications: CompTIA A+ or Network+ certification is required; Microsoft 365 certification is a plus.
- Experience: Minimum 3 years of experience in a Help Desk or IT Support role.
- Technical Proficiency: Strong knowledge of Active Directory, Microsoft Office 365, and remote desktop technologies.
- Communication: Excellent verbal and written communication skills with the ability to translate technical jargon into plain English.
- Availability: Must be willing to work onsite in San Diego, CA.