Job Description
Welcome to the heart of Texas' booming tech scene! NexusTech Solutions is looking for a dynamic IT Support Specialist to join our growing team in Austin. We are a forward-thinking company dedicated to providing top-tier technology solutions to our clients. If you have a passion for problem-solving and a knack for helping people navigate the digital world, we want to meet you.
Why Join Us?
- Competitive Salary: Based on experience.
- Hybrid Work Model: Enjoy the best of both worlds.
- Professional Growth: Continuous learning opportunities and certifications.
We are committed to fostering an inclusive environment where every employee can thrive. Come build your career with us in the vibrant city of Austin.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and respond to IT service tickets within established Service Level Agreements (SLAs).
- Configure and troubleshoot Windows, macOS, and Linux operating systems.
- Assist with the onboarding and offboarding of new employees, including hardware setup and account provisioning.
- Maintain and update inventory of IT assets and software licenses.
- Collaborate with the network engineering team to diagnose and resolve complex connectivity issues.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Microsoft Office Suite and desktop support procedures.
- Familiarity with Active Directory, Group Policy, and basic networking concepts.
- Excellent written and verbal communication skills with a customer-centric approach.
- CompTIA A+ or Network+ certification is highly preferred.