Job Description
Join our dynamic team at TechSolutions Inc., a leading technology firm in Philadelphia's innovation corridor. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment with cutting-edge tools, professional development opportunities, and a comprehensive benefits package including health insurance, 401k matching, and flexible work arrangements.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and mobile platforms
- Implement and maintain cybersecurity protocols to protect client data
- Document solutions in ITSM systems and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Conduct system audits and optimize performance metrics
- Train end-users on new technologies and best practices
Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of experience in enterprise IT support environments
- CompTIA Network+ and Security+ certifications required
- Proficiency in Active Directory, Azure AD, and cloud services
- Experience with ticketing systems (ServiceNow, Jira) and RMM tools
- Strong analytical skills with problem-solving methodologies
- Excellent communication and customer service abilities