Job Description
Join TechSolutions Inc., a leading innovator in enterprise IT services, as we expand our San Antonio team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. Help us maintain our reputation for excellence while advancing your career in the heart of Texas.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and configure desktop/laptop systems, printers, and mobile devices
- Manage user accounts, permissions, and access controls via Active Directory
- Troubleshoot and resolve complex system issues with minimal downtime
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with vendors for hardware/software procurement and support
- Conduct periodic system audits and implement security best practices
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Excellent communication and customer service skills
- Ability to prioritize tasks and work independently under pressure