Job Description
Join our dynamic IT team in Charlotte's thriving tech hub! InnovateTech Solutions is seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing enterprise client base. You'll be the frontline hero resolving complex hardware/software issues while implementing cutting-edge cybersecurity protocols. Enjoy competitive benefits, flexible hybrid work, and continuous learning opportunities in a culture that celebrates innovation.
Responsibilities
- Diagnose and resolve Tier 3 hardware/software issues across 500+ endpoints
- Implement and manage Microsoft 365/Intune deployments
- Oversee network security protocols and threat remediation
- Lead cross-functional IT infrastructure upgrade projects
- Document SOPs and create technical training materials
- Mentor junior support staff on advanced troubleshooting techniques
- Collaborate with vendors for hardware procurement and SLA management
Qualifications
- 5+ years enterprise IT support experience with Windows 10/11
- Expertise in Active Directory, Group Policy, and SCCM
- Certification required: CompTIA Security+ or Microsoft 365 Certified
- Strong background in Azure AD and Intune MDM
- Experience with ServiceNow ITSM and ticket management
- Excellent written/verbal communication skills
- Ability to lift 50lbs for equipment maintenance