Job Description
Join our dynamic team at TechSolutions Inc., a leading IT services provider in Jacksonville's thriving tech corridor. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and maintain desktop/laptop systems and peripherals
- Implement cybersecurity protocols and data protection measures
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on complex system integrations
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills with networking fundamentals
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira)