Job Description
Urgent Hiring Opportunity! TechSolutions Inc. is seeking a highly motivated Senior IT Support Specialist to join our dynamic team in Raleigh, NC. This critical role demands immediate availability to resolve technical challenges and maintain our cutting-edge infrastructure. You'll be the backbone of our operations, ensuring seamless technology experiences for 200+ employees. If you thrive in fast-paced environments and excel at troubleshooting, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and endpoint security systems
- Deploy and configure Windows/macOS environments with SCCM/JAMF
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead IT projects including migrations and system upgrades
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 5+ years of IT support experience with enterprise environments
- Expertise in Windows Server, Active Directory, and Azure
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Certification required: CompTIA Network+ or equivalent
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and customer service skills
- Ability to prioritize tasks in high-pressure situations