Job Description
Join our dynamic IT team in Atlanta as we urgently seek a Senior IT Support Specialist to drive technical excellence across our enterprise. This critical role demands immediate availability to resolve complex infrastructure challenges and deliver exceptional user experiences. You'll be the backbone of our operations, ensuring seamless system functionality while implementing cutting-edge solutions.
We offer a collaborative environment where your expertise in network administration, security protocols, and cloud technologies will directly impact business success. If you're a tech-savvy problem-solver ready to hit the ground running, this is your moment to shine in Atlanta's thriving tech scene.
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Implement and maintain robust network security protocols and compliance standards
- Manage cloud infrastructure including AWS/Azure environments and SaaS applications
- Provide Tier 3 support for critical systems including Active Directory and virtualization
- Lead disaster recovery initiatives and system optimization projects
- Document technical procedures and create knowledge base articles
- Mentor junior IT staff and coordinate vendor relationships
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows Server administration and Active Directory
- CompTIA Security+ and/or CCNA certification required
- Proficiency in PowerShell scripting and automation tools
- Strong understanding of cloud platforms (AWS/Azure) and SaaS applications
- Experience with ITIL frameworks and service desk operations
- Excellent troubleshooting skills with hardware, software, and network issues
- Ability to work flexible hours including on-call rotation