Job Description
Join our dynamic team at TechFlow Solutions as we urgently seek a Senior IT Support Specialist to deliver exceptional technical services to our Long Beach-based clients. In this critical role, you'll be the first point of contact for resolving complex IT issues, ensuring seamless operations across diverse environments. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a fast-paced, collaborative setting. If you're passionate about technology and thrive in customer-facing roles, apply now to become an integral part of our innovation-driven organization.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document technical procedures and maintain IT asset inventory
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, Office 365, and cloud platforms
- Strong knowledge of networking fundamentals and security protocols
- Excellent problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to work flexible hours including occasional on-call rotations