Job Description
Join our dynamic IT team in Fresno, CA! TechFlow Solutions is urgently seeking a Senior IT Support Specialist to deliver exceptional technical support to our growing client base. As a critical member of our operations team, you'll resolve complex system issues, optimize network performance, and drive digital transformation initiatives. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about technology and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Deploy, configure, and maintain desktop/laptop systems across 100+ endpoints
- Implement cybersecurity protocols including endpoint protection and access controls
- Collaborate with vendors to resolve escalated technical issues within SLAs
- Document IT processes, create user training materials, and maintain knowledge base
- Lead system upgrades, migrations, and disaster recovery testing
- Monitor network health using tools like SolarWinds and Nagios
Qualifications
- 3+ years of enterprise IT support experience with Windows Server and Active Directory
- CompTIA Security+ and Network+ certifications required
- Expertise in troubleshooting VPN, VoIP systems, and cloud services (Azure/O365)
- Strong knowledge of cybersecurity best practices (NIST compliance)
- Experience with ITSM tools (ServiceNow, Jira) and ticket management
- Ability to prioritize critical incidents and communicate effectively with stakeholders
- Valid California driver's license and reliable transportation