Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Atlanta! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This is a high-impact role where you'll be the go-to expert for resolving complex IT issues, optimizing system performance, and ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and security protocols
- Deploy and maintain cloud infrastructure (Azure/O365)
- Create technical documentation and SOPs
- Provide on-site and remote support to 100+ users
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Expert knowledge of Active Directory and Azure AD
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for network/endpoint issues
- Excellent written/verbal communication
- Bachelor's in IT or related field preferred