Job Description
Join our dynamic IT team in Tucson as a Senior IT Support Specialist! We're seeking a passionate tech professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This immediate opening offers competitive compensation, growth opportunities, and a collaborative environment where your expertise will directly impact business success. If you thrive in fast-paced settings and love solving complex tech puzzles, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and maintain compliance standards
- Deploy and troubleshoot Windows/macOS environments and mobile devices
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Maintain asset inventory and optimize system performance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows Server, Active Directory, and virtualization
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ticketing systems (ServiceNow/Jira) and ITSM best practices
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities