Job Description
Urgent opening for IT Support Specialist in Sacramento! We're seeking a tech-savvy professional to join our dynamic team immediately. This is a high-impact role supporting 500+ users across critical systems. If you're passionate about solving complex technical challenges and thrive in fast-paced environments, we want to hear from you. Start date: Within 2 weeks!
Our ideal candidate will provide exceptional technical support, maintain system integrity, and drive innovation. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a forward-thinking organization.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Office 365, and cloud infrastructure
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement security protocols and ensure compliance with IT policies
- Train employees on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, macOS, and network fundamentals
- Certification required: CompTIA A+ or equivalent
- Proficiency in PowerShell, Active Directory, and SCCM
- Strong troubleshooting skills with hardware and software issues
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Excellent communication and customer service skills
- Ability to prioritize tasks and work under pressure