Job Description
We're seeking a passionate IT Support Specialist to join our dynamic team in Tucson immediately! As a critical member of our IT department, you'll deliver exceptional technical support to ensure seamless operations for our growing client base. This urgent opening requires a proactive problem-solver with expertise in enterprise systems and customer-centric solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a cutting-edge tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network infrastructure
- Provide Tier 2-3 support for cloud platforms (Azure, Office 365)
- Document IT processes and maintain service desk ticketing systems
- Deploy and manage endpoint security solutions (Antivirus, EDR)
- Collaborate with vendors for hardware/software procurement
- Conduct user training on cybersecurity best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ certifications or equivalent
- Expertise in Windows 10/11, Active Directory, and GPO
- Strong troubleshooting skills for hardware, network, and cloud issues
- Experience with ServiceNow, Jira, or similar ticketing systems
- CCNA or equivalent networking knowledge preferred
- Ability to lift 30 lbs and work flexible hours