Job Description
Join our dynamic IT team in Kansas City and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base. If you thrive in fast-paced environments and excel at solving complex tech puzzles, this is your moment to shine with us.
As a key member of our technology division, you'll work with cutting-edge systems while enjoying a competitive benefits package, flexible work arrangements, and clear pathways for career advancement. Don't miss this urgent opportunity to make an immediate impact in a thriving tech hub!
Responsibilities
- Provide Tier 2/3 technical support for desktops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues with exceptional efficiency
- Manage Active Directory, Azure AD, and cloud-based security protocols
- Deploy and maintain virtualization solutions (VMware/Hyper-V)
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on system integration projects
- Implement cybersecurity best practices across organizational systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Expert proficiency in Windows 10/11 and Microsoft 365 administration
- Strong scripting knowledge (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license and reliable transportation for on-site support