Job Description
Join our award-winning IT team in Albuquerque! TechSolutions NM is seeking an experienced IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Why Join Us?
• Competitive salary and performance bonuses
• Full medical, dental, and vision coverage
• 401(k) with company match
• Paid professional development certifications
• Flexible hybrid work schedule
• Collaborative culture focused on innovation
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex user issues via ticketing system and remote support
- Deploy and configure Windows/macOS workstations and mobile devices
- Administer cloud services (Microsoft 365, Azure) and security protocols
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors and internal teams for system integrations
- Maintain inventory of IT assets and manage software licensing
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of professional IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Active Directory
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong troubleshooting skills for hardware, networking, and cloud infrastructure
- Excellent communication skills with ability to train non-technical users
- Valid driver's license and ability to travel between client sites
- Relevant associate's degree or equivalent technical certification