Job Description
Join our dynamic IT team in Charlotte and make an immediate impact! TechSolutions Inc. is seeking a highly skilled Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll troubleshoot complex systems, optimize network performance, and drive digital transformation initiatives. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 500+ endpoints including Windows/macOS, cloud infrastructure (Azure/O365), and network hardware
- Lead incident management, system monitoring, and proactive maintenance across hybrid environments
- Document technical procedures, create knowledge base articles, and mentor junior technicians
- Collaborate with cybersecurity team to implement security protocols and threat mitigation
- Manage hardware/software lifecycle including procurement, deployment, and decommissioning
- Support AV conferencing systems and virtual meeting platforms for executive teams
- Optimize IT asset management and vendor relationships for cost efficiency
Qualifications
- 5+ years of progressive IT support experience with enterprise-level systems
- Expertise in Active Directory, Group Policy, and SCCM/MEM deployment
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with cloud migration projects and SaaS administration
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent communication skills with ability to train non-technical stakeholders
- ITIL Foundation certification preferred
- Valid North Carolina driver's license required for on-site support