Job Description
Join our dynamic IT team as an IT Support Specialist and become the backbone of our organization's technical infrastructure. We're seeking a highly motivated professional to deliver exceptional technical support across our growing enterprise. This immediate hire opportunity offers a collaborative environment where your expertise will directly impact business operations and user satisfaction. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve system malfunctions including Windows OS, Microsoft Office 365, and cloud applications
- Manage user accounts, permissions, and access controls in Active Directory and Azure AD
- Deploy and configure end-user devices including laptops, monitors, and peripherals
- Document all IT incidents, changes, and solutions in ServiceNow ticketing system
- Collaborate with network and security teams on infrastructure projects
- Conduct regular system health checks and preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Experience with ticketing systems (ServiceNow preferred) and ITIL practices
- Excellent communication skills with ability to translate technical concepts to non-technical users
- Valid US driver's license and willingness for occasional on-site work