Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a critical role requiring problem-solving skills and a customer-first mindset. You'll work in a collaborative environment supporting diverse hardware/software systems while ensuring seamless business operations. If you thrive in fast-paced settings and have a knack for troubleshooting, apply now to become part of our innovative tech family!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage and resolve help desk tickets within SLA targets
- Install, configure, and maintain workstations and peripherals
- Administer user accounts and permissions in Active Directory
- Document technical procedures and knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cybersecurity initiatives including VPN and endpoint protection
- Conduct employee training on technology best practices
Qualifications
- 2+ years of hands-on IT support experience
- Proficiency with Windows OS and Active Directory
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk software (ServiceNow preferred)
- CompTIA A+ or equivalent certification required
- Excellent written/verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- Valid Louisiana driver's license for occasional off-site support