Job Description
Join our dynamic Austin-based team as a Senior IT Support Specialist and become the backbone of our tech infrastructure! We're seeking a proactive problem-solver to deliver exceptional technical support across our growing organization. Enjoy a collaborative environment where innovation thrives, competitive benefits, and the opportunity to shape our IT strategy. Immediate start available!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve complex user issues via ticketing system and remote support
- Deploy and maintain Windows/macOS environments including OS imaging and software deployment
- Implement cybersecurity best practices and security awareness training
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Support cloud infrastructure including Azure/O365 administration
- Lead IT projects including hardware refresh cycles and system migrations
Qualifications
- 3+ years of enterprise-level IT support experience
- Expert knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Strong troubleshooting skills across Windows/macOS/Linux environments
- A+ and Network+ certifications preferred
- Excellent communication skills with ability to train non-technical staff