Job Description
Join our dynamic IT team at TechNex Solutions and become the backbone of our digital infrastructure. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Austin's thriving tech corridor. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex user issues via remote and on-site support
- Implement and maintain cybersecurity protocols across client environments
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and system upgrades
- Train staff on new technologies and best practices
- Monitor system performance and proactively address potential risks
Qualifications
- Bachelor's degree in IT or related field (or equivalent experience)
- 3+ years in enterprise IT support with cloud exposure
- Expertise in Windows 10/11, Active Directory, and Office 365
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- CompTIA Security+ or equivalent certification preferred
- Excellent problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Austin-based with reliable transportation for on-site calls