Job Description
Join our award-winning IT team at TechSolutions Louisville, where innovation meets exceptional service. We're seeking a passionate Senior IT Support Specialist to empower our clients' digital transformation journey. In this pivotal role, you'll become the technical backbone for Louisville's growing businesses, delivering seamless solutions that drive productivity and security. Enjoy a collaborative environment with cutting-edge tools, professional development stipends, and the chance to shape our next-gen support infrastructure. If you thrive in fast-paced settings and love solving complex puzzles, this is your opportunity to make a tangible impact.
Responsibilities
- Provide Tier 3 technical support for 150+ enterprise clients across Louisville metro
- Design and implement robust network security protocols including VPN/firewall configurations
- Lead cloud migration projects for Microsoft Azure and Office 365 environments
- Develop automated IT workflows using PowerShell and SCCM
- Train junior staff on advanced troubleshooting methodologies
- Manage vendor relationships for hardware/software procurement
- Document all technical procedures in internal knowledge base
- Conduct quarterly IT infrastructure health assessments
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and Microsoft Azure Fundamentals certifications required
- Expert proficiency in Windows Server 2019/2022 and Active Directory
- Proven experience with SCCM, Intune, and endpoint management
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent verbal communication and client-facing presentation skills
- Valid driver's license with reliable transportation for client site visits
- Ability to lift 50 lbs for hardware deployments