Job Description
Join our dynamic tech team in Indianapolis as an IT Support Specialist and make an immediate impact! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment with cutting-edge tools and opportunities for career advancement. Apply today and start your journey with us!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and implement security protocols
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with VPN, remote desktop, and cloud services (Azure/O365)
- Strong analytical skills and ability to troubleshoot complex issues
- Excellent communication and customer service abilities
- Valid Indiana driver's license for occasional on-site visits