Job Description
Join our award-winning IT team in sunny Jacksonville, FL! We're seeking a dynamic IT Support Specialist to immediately join our growing tech hub. As a key player in our 24/7 operations center, you'll empower 500+ employees with seamless technical solutions while working in our state-of-the-art downtown facility. Enjoy competitive benefits, flexible scheduling, and opportunities for rapid career advancement in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain 300+ workstations/servers using SCCM and Intune
- Lead cybersecurity initiatives including endpoint protection and vulnerability management
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior technicians and conduct monthly training sessions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Windows 10/11, macOS, and Linux administration
- Experience with SCCM, Intune, and PowerShell scripting
- Strong knowledge of TCP/IP, DNS, DHCP, and firewall technologies
- Excellent troubleshooting skills for both hardware and software issues
- CCNA or equivalent networking certification preferred
- Ability to lift 30lbs and work flexible hours including on-call rotation