Job Description
Join our cutting-edge IT team in the heart of San Francisco! NexusTech Solutions is seeking an IT Support Specialist to provide exceptional technical support to our dynamic workforce. This is an immediate hire opportunity for a motivated professional passionate about solving complex technical challenges in a fast-paced environment. You'll be instrumental in maintaining our digital infrastructure while supporting a team of innovators driving the future of technology.
We offer competitive compensation, comprehensive benefits, and a culture that values continuous learning and professional growth. If you thrive in collaborative settings and are ready to make an immediate impact, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Azure AD, and O365 environments with a focus on security and access controls
- Deploy and maintain virtual infrastructure using VMware vSphere and backup solutions
- Document IT processes, SOPs, and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead IT projects including device refresh cycles and software migrations
- Monitor system health using tools like SolarWinds and ServiceNow
- Provide after-hours on-call support on a rotating basis (1 week/month)
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Azure AD, Intune, and Microsoft 365 administration
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware) and cloud infrastructure
- Excellent communication skills with ability to translate technical concepts
- Proven experience with ITSM tools (ServiceNow preferred)
- Ability to lift 30 lbs and work in varied office environments