Job Description
Join our dynamic IT team in Columbus, OH as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing workforce. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Immediate openings available for candidates ready to make an impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and group policies with precision
- Deploy and maintain network infrastructure including switches, firewalls, and VPNs
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Conduct security audits and implement best practices for data protection
- Support cloud services including Microsoft 365 and Azure AD
- Lead IT projects for office relocations or system upgrades
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Expertise in troubleshooting Windows 10/11 and macOS Big Sur+
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP networking
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Excellent communication skills with both technical and non-technical stakeholders
- Relevant associate degree or equivalent technical certifications