Job Description
Join our dynamic IT team as a Senior IT Support Specialist and become the backbone of our company's digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team in Memphis. If you thrive in fast-paced environments and love solving complex tech puzzles, this is your opportunity to shine!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS systems, Active Directory, and cloud services
- Deploy and configure new workstations, peripherals, and software installations
- Document IT processes, procedures, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system performance and implement security protocols
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Experience with cloud platforms (Azure/O365) and virtualization (VMware)
- Strong analytical and problem-solving abilities
- Excellent communication skills with technical/non-technical stakeholders
- Ability to lift 30lbs and work flexible hours during system outages