Job Description
Join our dynamic team as a Senior IT Support Specialist in the heart of Philadelphia! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This hybrid role combines on-site support at our downtown office with remote assistance opportunities. You'll be the go-to expert for resolving technical challenges, optimizing systems, and ensuring seamless digital experiences. Our collaborative environment offers career growth, competitive benefits, and the chance to work with cutting-edge technology in one of America's most vibrant cities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Provide on-site and remote technical support to 100+ end-users
- Document IT processes and maintain service documentation
- Deploy and manage endpoint security solutions (antivirus, EDR)
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Microsoft 365 administration and cloud migrations
- Strong knowledge of network infrastructure (routers, switches, VPN)
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 50lbs for equipment maintenance
- Excellent communication and problem-solving skills