Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity in the heart of New York City? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your technical skills will directly impact our operations.
In this role, you will be the first line of defense for our employees' technical needs, ensuring seamless operations and rapid issue resolution. If you are ready to advance your career with a leading NYC-based firm, apply today.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Manage and resolve incoming IT helpdesk tickets efficiently using JIRA or ServiceNow.
- Perform on-site installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.
- Assist with software deployments, OS upgrades, and security patching across the organization.
- Collaborate with the IT Manager to improve IT infrastructure and user experience.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or a related field is preferred.
- 1-3 years of professional experience in IT Help Desk or Technical Support.
- CompTIA A+ and/or Network+ certification is a strong plus.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.