Job Description
Join TechSolutions Inc., a leading IT innovator, as an IT Support Specialist in our dynamic Chicago office. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will directly impact our success.
As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain network infrastructure, and implement cybersecurity best practices. If you're passionate about technology and thrive in fast-paced environments, this role is your chance to excel in one of America's tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Manage Active Directory, Windows Server, and cloud environments (Azure/O365)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Provide Level 1-2 support for network infrastructure (routers, switches, VPN)
- Create and maintain IT documentation (procedures, diagrams)
- Coordinate with vendors for hardware/software procurement
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, Microsoft 365, and cloud platforms
- Strong knowledge of Active Directory, Group Policy, and SCCM
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs for equipment maintenance