Job Description
Join our cutting-edge IT team in Phoenix and become the backbone of our digital infrastructure! We're seeking a dynamic IT Support Specialist to immediately join our growing team. You'll be the go-to expert for troubleshooting, system optimization, and ensuring seamless technology operations across our organization. With competitive compensation, comprehensive benefits, and a culture that values innovation, this is your chance to launch an exciting career in tech. Immediate start available!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain company servers, cloud infrastructure, and security protocols
- Implement and optimize IT systems to enhance operational efficiency
- Train employees on technology best practices and security awareness
- Collaborate with cross-functional teams to resolve complex technical challenges
- Document IT processes and maintain accurate system inventories
- Proactively monitor system health and prevent potential disruptions
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in Active Directory, Azure AD, and cloud services (AWS/Azure)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication abilities with both technical and non-technical stakeholders
- Experience with ITIL service management practices
- Ability to manage multiple priorities in a fast-paced environment