Job Description
Join our dynamic team in Los Angeles as an IT Support Specialist! We're seeking a tech-savvy professional to provide critical technical support to our growing organization. This is an immediate full-time opportunity for someone passionate about solving complex IT challenges and delivering exceptional user experiences. You'll be the go-to expert for troubleshooting hardware, software, and network issues while maintaining our company's digital infrastructure. If you thrive in fast-paced environments and love making technology work seamlessly, apply now!
Responsibilities
- Provide Tier 2/3 technical support for 150+ employees including hardware/software troubleshooting
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain endpoint security solutions (EPP/EDR) and patch management
- Collaborate with network engineers on VLAN configurations and firewall rules
- Document SOPs and create knowledge base articles for IT processes
- Lead hardware refresh projects and lifecycle management
- Support AV systems and conference room technology
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert-level knowledge of Windows 10/11 and macOS deployment/support
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ServiceNow or Jira ticketing systems
- Strong understanding of TCP/IP networking and VPN solutions
- Ability to lift 30lbs and install cabling/rack equipment
- Excellent written/verbal communication skills