Job Description
Join our dynamic IT team at TechSolutions Inc., where innovation meets excellence! We're seeking a passionate Senior IT Support Specialist to empower our workforce through cutting-edge technology solutions. As a key player in our digital transformation journey, you'll ensure seamless operations across 500+ employees while working with state-of-the-art infrastructure. Enjoy hybrid work arrangements, comprehensive benefits, and opportunities for professional growth in Austin's thriving tech ecosystem.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and Office 365 environments
- Deploy and maintain cybersecurity protocols including endpoint protection
- Lead system migrations and infrastructure upgrades
- Create and maintain IT documentation and SOPs
- Mentor junior support staff and conduct training sessions
- Collaborate with vendors for hardware/software procurement
Qualifications
- 5+ years of progressive IT support experience
- CompTIA Security+ and Microsoft 365 certifications required
- Expertise in Windows 10/11 deployment and troubleshooting
- Strong understanding of cloud services (AWS/Azure)
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication and customer service skills
- Bachelor's degree in Computer Science or related field