Job Description
Join our innovative team as an IT Support Specialist in sunny Virginia Beach! We're seeking a tech-savvy professional to provide exceptional support to our growing client base. As a key member of our IT department, you'll troubleshoot hardware/software issues, implement security protocols, and ensure seamless system operations. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Virginia's coastal tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud solutions including Microsoft 365 and Azure services
- Provide remote and on-site technical support for 100+ users
- Document IT procedures and maintain asset management systems
- Collaborate with vendors for hardware procurement and service contracts
- Conduct cybersecurity awareness training for staff
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong understanding of TCP/IP networking and cloud infrastructure
- Excellent problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Virginia Beach residency preferred for on-site support