Job Description
Join our dynamic team as an IT Support Specialist in Atlanta! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Atlanta's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Provide remote and on-site technical support for 200+ employees
- Implement and maintain IT infrastructure including servers and cloud services
- Create and update technical documentation and SOPs
- Collaborate with vendors for hardware procurement and maintenance
- Conduct regular system backups and disaster recovery testing
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with Active Directory, Azure AD, and Intune
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize multiple tasks
- Valid Georgia driver's license for occasional on-site visits