Job Description
Join our award-winning IT team in Long Beach, CA as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. Enjoy competitive benefits, cutting-edge technology, and a collaborative environment that values innovation and growth. Perfect opportunity for career advancement in Southern California's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Implement security protocols and conduct vulnerability assessments
- Document IT procedures and maintain comprehensive knowledge base
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
- Monitor system performance and proactively address technical issues
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA Network+ or Security+ certification required
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong knowledge of TCP/IP, DNS, DHCP, and firewall configurations
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting skills with diagnostic tools (Wireshark, Process Monitor)
- Ability to prioritize tasks and work under pressure in fast-paced settings