Job Description
Join TechFlow Solutions as an IT Support Specialist and become the backbone of our dynamic Raleigh team! We're seeking a tech-savvy professional to deliver exceptional user support in a fast-paced environment. Enjoy competitive benefits, professional development opportunities, and the chance to work with cutting-edge technology in the heart of North Carolina's innovation hub. Your expertise will directly impact our company's success while advancing your career in IT.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Deploy and maintain IT infrastructure including servers and workstations
- Document solutions and create knowledge base articles
- Collaborate with vendors for equipment procurement and service contracts
- Conduct cybersecurity awareness training for staff
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or Security+ certification required
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in Computer Science or related field preferred
- Excellent communication and customer service abilities