Job Description
Join our dynamic IT team in Mesa, AZ and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. In this pivotal role, you'll troubleshoot complex systems, implement security protocols, and ensure seamless operations across all hardware and software platforms. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment that values innovation and customer-centric solutions.
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues using diagnostic tools and remote access
- Implement and maintain cybersecurity best practices including endpoint protection and data encryption
- Manage Active Directory, user accounts, and access permissions
- Deploy and configure cloud-based solutions (Microsoft 365, Azure)
- Document technical procedures and maintain accurate asset inventories
- Train end-users on technology best practices and new system implementations
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and PowerShell scripting
- Strong knowledge of TCP/IP networking, VPNs, and firewalls
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Ability to work independently and prioritize multiple tasks in a fast-paced environment