Job Description
Are you a tech-savvy problem solver ready to make an impact?
Apex Tech Solutions is seeking a dynamic IT Support Specialist to join our growing team in Colorado Springs. We pride ourselves on delivering exceptional technical services to our clients and maintaining a cutting-edge work environment. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
In this role, you will serve as the first point of contact for our internal and external users, ensuring seamless IT operations and high levels of user satisfaction. You will work in a collaborative environment where your skills in networking and hardware management will be highly valued.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Configure, deploy, and troubleshoot hardware, software, and peripheral devices for employees.
- Manage and maintain Active Directory user accounts, group policies, and security settings.
- Diagnose and resolve network connectivity issues, ensuring high uptime for the organization.
- Perform routine hardware maintenance, asset management, and software patching.
- Document technical procedures and create knowledge base articles to assist the team.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+ preferred).
- Minimum of 2 years of professional experience in IT Help Desk or Desktop Support roles.
- Proficient knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Strong understanding of TCP/IP networking, DNS, and DHCP.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to lift and carry computer equipment and stand for extended periods.