Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Tulsa! InnovateTech Solutions is seeking a tech-savvy professional to deliver exceptional technical support across our growing organization. You'll be the backbone of our digital infrastructure, ensuring seamless operations and empowering our workforce with cutting-edge solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise truly matters.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex user issues via ticketing system and remote support
- Deploy and maintain Windows/macOS environments including Active Directory and MDM
- Implement cybersecurity best practices and conduct vulnerability assessments
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or Security+ certification required (CCNA preferred)
- Proficiency in Microsoft 365, Azure AD, and endpoint management tools
- Strong troubleshooting skills for Windows/macOS, networking, and cloud services
- Experience with ITIL processes and service desk operations
- Excellent communication skills and customer service orientation
- Ability to lift 30lbs for hardware maintenance tasks