Job Description
Join our dynamic IT team at TechFlow Solutions Inc. as a Senior IT Support Specialist in Sacramento. We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This hybrid role combines on-site troubleshooting with remote system management, offering growth opportunities in a rapidly expanding tech hub. Enjoy competitive benefits, professional development stipends, and collaborative work environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across 200+ endpoints
- Manage Active Directory, Azure AD, and cloud infrastructure deployments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document SOPs and create knowledge base articles for team scalability
- Coordinate vendor relationships for hardware/software procurement
- Train staff on new technologies and security best practices
- Monitor system performance using SolarWinds and Nagios
Qualifications
- 5+ years of enterprise-level IT support experience
- CompTIA Security+ and Microsoft 365 certifications required
- Expertise in Windows Server 2019/2022 and VMWare ESXi
- Proven incident management experience with Jira/ServiceNow
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Ability to lift 30lbs for hardware maintenance tasks
- Bachelor's in Computer Science or equivalent experience