Job Description
Join TechSolutions Inc., a leading IT innovator in Baltimore's thriving tech corridor, as an IT Support Specialist. We're seeking a customer-focused professional to deliver exceptional technical support to our growing team. This hybrid role offers the perfect blend of on-site collaboration and remote flexibility, with opportunities for career growth in cloud technologies and cybersecurity.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 user accounts
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Implement security protocols and patch management best practices
- Create and maintain technical documentation and SOPs
- Provide Level 1/2 support via ticketing system (ServiceNow/Jira)
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years in desktop/server support with Windows 10/11 experience
- CompTIA A+/Network+ or equivalent certifications required
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with Azure AD and Microsoft 365 administration
- Excellent troubleshooting skills with hardware/software issues
- Customer service mindset with ability to communicate technical concepts
- Valid driver's license and ability to travel to client sites