Job Description
Join Nevada Tech Solutions as a pivotal IT Support Specialist in the heart of Las Vegas! We're seeking a tech-savvy professional to deliver exceptional IT services to our dynamic team. You'll be the go-to expert for resolving technical challenges, optimizing systems, and ensuring seamless operations. With competitive compensation and growth opportunities, this is your chance to advance your career in one of America's most vibrant tech hubs.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, and network infrastructure
- Manage user accounts, permissions, and security protocols across systems
- Document IT processes, incidents, and resolutions in service desk software
- Collaborate with cross-functional teams to implement technology solutions
- Proactively monitor systems to prevent downtime and optimize performance
- Train employees on cybersecurity best practices and software usage
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Active Directory, VPNs, and cloud services (O365, Azure)
- Strong diagnostic skills for hardware troubleshooting and network issues
- Excellent communication abilities with technical and non-technical stakeholders
- Experience with service desk tools (e.g., ServiceNow, Jira Service Desk)
- Ability to prioritize tasks and work independently in fast-paced environments