Job Description
Join our dynamic team at TechSolve Solutions as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines on-site troubleshooting with remote assistance, offering growth opportunities in a collaborative environment. Enjoy competitive benefits, flexible scheduling, and the chance to work with cutting-edge technology. If you're passionate about solving complex IT challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory accounts, group policies, and system permissions
- Deploy and maintain cloud-based solutions (Microsoft 365, Azure)
- Implement cybersecurity best practices including endpoint protection
- Document technical procedures and update knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train staff on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows 10/11 and Active Directory
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid Oklahoma driver's license for occasional site visits