Job Description
Join our dynamic IT team in Albuquerque as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support across our organization. You'll troubleshoot complex systems, optimize network performance, and empower users with seamless digital experiences. If you thrive in fast-paced environments and possess deep technical expertise, apply now to shape our tech infrastructure!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols including VPN, MFA, and endpoint protection
- Support VoIP systems, mobile devices, and office automation tools
- Document SOPs and create user training materials
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years enterprise IT support experience with Windows 10/11
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in SCCM, Intune, or similar endpoint management tools
- Strong knowledge of TCP/IP networking and cloud services
- Excellent troubleshooting skills with diagnostic tools like Wireshark
- Ability to lift 30lbs for equipment maintenance
- Valid New Mexico driver's license