Job Description
Join our dynamic IT team at TechSolutions Denver! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. In this pivotal role, you'll troubleshoot complex systems, implement cutting-edge solutions, and drive innovation across our Denver operations. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to shape our technology roadmap. If you're ready to elevate your career in Colorado's thriving tech hub, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage active directory, cloud services (Azure/O365), and endpoint security solutions
- Lead system migrations, upgrades, and disaster recovery initiatives
- Document SOPs, knowledge base articles, and technical documentation
- Mentor junior IT staff and conduct technology training sessions
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance using tools like SolarWinds and Nagios
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 5+ years in IT support with 2+ years in senior/dedicated roles
- Expertise in Windows Server, Active Directory, and PowerShell scripting
- Strong knowledge of cloud platforms (Azure, AWS, or GCP)
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow or ITSM platforms
- Excellent problem-solving and customer communication skills
- Valid Colorado driver's license for occasional on-site support