Job Description
Are you a tech enthusiast looking to make a tangible impact? Apex Digital Systems is seeking a highly skilled IT Support Specialist to join our growing team in the heart of Houston, Texas.
We are a forward-thinking technology firm dedicated to empowering businesses through seamless digital infrastructure. If you thrive in a fast-paced environment and enjoy solving complex technical challenges to keep our operations running smoothly, we want to hear from you. This is an excellent opportunity for career growth within a supportive and innovative culture.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work schedule with the option to work from our Houston office.
- Professional development and certification reimbursement programs.
- State-of-the-art equipment and a collaborative team environment.
As an IT Support Specialist, you will:
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues for employees across the Houston metro area.
- Manage and maintain the company's Active Directory, user accounts, and permissions with a focus on security and compliance.
- Assist in the deployment, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Log, track, and monitor IT tickets through our helpdesk system to ensure timely resolution and high customer satisfaction.
- Collaborate with vendors and third-party IT partners to resolve complex infrastructure problems.
- Conduct regular IT training sessions and workshops to educate staff on new software updates and security best practices.
- Perform proactive network monitoring to identify potential issues before they impact business operations.
Qualifications
- Minimum of 2-4 years of professional experience in IT support, Help Desk, or a related technical role.
- Strong working knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and helpdesk software (e.g., JIRA, ServiceNow).
- CompTIA A+ or Network+ certification is highly preferred.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience is a plus.